Guest satisfaction

Guest satisfaction

Logo FNSguests by myHotel

Guest satisfaction

The feedback that transforms
your service.

Introducing FNSguests by myHotel: a platform that measures guest satisfaction, automates processes, and boosts your online reputation. Optimize every interaction, monitor service quality, and make data-driven decisions in real time to improve your guests´ experience.

Pantalla FNSguests by myHotel

Key points of FNSguests by myHotel

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Satisfaction surveys during and after the stay

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Online Reputation

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Case management

Why FNSguests by myHotel?

  • Survey and feedback automation: Manage your guests´ satisfaction during and after their stay with personalized surveys, NPS, and semantic analysis in multiple languages and across multiple channels (QR, tablet, web, email).
  • Online reputation monitoring: Access OTA and Google reviews, aggregate feedback, respond directly, and compare your ranking with your competitors worldwide.
  • Incident detection and management: Identify dissatisfied guests in a timely manner, open internal cases, prioritize and track incidents, with history and document attachments.
  • Data analysis and strategic decisions: Get reports, area rankings, real-time alerts, and key metrics to make data-driven decisions.
  • Guest experience optimization: Improve every touchpoint with your guests, resolving issues in real time and boosting guest satisfaction and loyalty.
  • Integration and scalability: Intuitive platform integrated with PMS, review automation, corporate version for chains, and benchmarking and price comparison tools.

Frequently asked questions

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A Guest Experience platform measures and monitors the interactions guests have with your hotel.

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A Guest Experience platform will help you manage your guests´ experience, measure the quality of your service before, during, and after their stay, and drive improvements so you can continue offering unique and unforgettable experiences within your hotel.

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It´s a tool that will help you improve your relationship with your guests, build loyalty, streamline your hotel´s operations, and boost your brand´s reputation.

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The cost depends on the number of partners at your hotel. There are two plans to choose from: Starter or Pro.